We, Synan Web Solutions LLC (“Synan”, “we”, “us” or “our”) via this privacy policy wish to hereby inform Synan users and visitors of our websites as to the purpose, type and extent of the processing of personal information.
By using any of Synan’s Services, you confirm you have agreed to the Terms and Conditions and read and understood this Privacy Policy as well as the Cookie Policy.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information in accordance with our website.
What is personal information?
In this Policy, “Personal Information” means information or an information set that identifies or could be used to identify an individual directly or indirectly. Except as described in this Policy, Synan will not give, sell, rent, or loan any Personal Information to any third party.
Personal Information does not include “Usage Data” which we define as encoded or anonymised information or aggregated data we collect about a group or category of services, features, or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers’ needs and improve the Service as well as for advertising and marketing purposes.
What personal information do we collect?
When registering on Synan, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Synan, you will be asked to provide name, company name (optional), vat id(optional), company id (optional), address and card info. The information is used to verify your location, verify credit card authenticity and issue the correct documentation regarding your payment. We DO NOT store credit card information with us. We store all the other information on our secure servers until termination of services, when we destroy any sensible information.
The email address shall be used to send notifications regarding the Synan website to the user. These notifications include for example login data, information, announcements etc. Users always have the option to unsubscribe from the newsletter and the individual module notifications.
Information you share with us in connection with surveys, contests or promotions.
When you use our services we collect analytical information regarding your and your customers usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including via technologies like cookies).
We receive information from Third Party Services (like from our payment processor when submitting a payment, via our live chat software, etc.)
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer our site and for internal operations, including troubleshooting;
To improve our services by analysing the behaviour in the platform and websites and provide a better user experience. We usually do this based on anonymous, pseudonymised, or aggregated information that does not focus on you individually.
To send periodic emails products and services that might interest you and improve your overall experience with the platform.
To follow up with them after correspondence (live chat, email or phone inquiries)
To ensure the security and integrity of our Services.
As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;
Carry out retargeting advertising.
To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests.
We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do
for our own purposes, read on.
How do we protect your information?
Synan uses commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. We regularly monitor our system for possible vulnerabilities and attacks and regularly review our information collection, storage, and processing practices to update our physical, technical, and organisational security measures.
We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately here.
Third-party disclosure
We do not sell, trade, or otherwise transfer your Personal Information to outside parties unless we provide users with advance notice.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
If you have any questions regarding this Privacy Policy or its implementation, you can contact us at info@synan.cloud